Person Specification


Qualifications and Experience:
• Essential:
o Experience in training and development, ideally within a care home, domiciliary care, or children's services environment.
o Knowledge of regulatory frameworks such as CQC and OFSTED standards.
o Strong understanding of adult learning principles and training methodologies.
o Excellent communication and presentation skills.
o Competence in managing training schedules, record-keeping, and compliance documentation.

• Desirable:
o Professional qualifications in training and development (e.g., Train the Trainer, Level 3 Award in Education and Training).
o Experience working directly in a care setting or with vulnerable adults/children.
o Familiarity with e-learning platforms and virtual training tools.
o Relevant care-related qualifications (e.g., NVQ Level 3 or above in Health & Social Care or Childcare).
Key Skills:
• Strong organizational and time-management abilities.
• Ability to deliver engaging, informative, and motivating training sessions.
• Detail-oriented with excellent record-keeping and reporting skills.
• Collaborative and able to work well with different teams.
• Proficiency with IT systems, including MS Office and training software.
Values and Behaviours:
• Commitment to upholding the dignity, rights, and welfare of vulnerable adults and children.
• Passionate about fostering a culture of continuous learning and improvement.
• An empathetic and patient approach when working with staff, understanding their development needs.

Vacancy Details

Job Purpose:
The In-house Training Coordinator will be responsible for planning, organizing, and delivering training programs across care home services, domiciliary care services, and children’s services. The role ensures that all staff, from care workers to managers, receive the necessary training to provide high-quality care, adhere to regulatory standards, and continuously develop their professional skills.

Main Duties and Key Responsibilities
Training Needs Assessment:
1. Oversee the training needs of staff teams, identifying relevant learning opportunities for their professional growth and compliance.
2. Work closely with department heads and management to ensure compliance with mandatory training requirements and address specific skill gaps.

Training Program Design and Delivery:
1. Deliver training and induction to all new starters, ensuring they are well-prepared to meet the operational and regulatory standards of the organization. Provide ongoing support to newly inducted staff, ensuring they transition smoothly into their roles.
2. Design and expand training and development programs based on the needs of the organization, ensuring they are up-to-date and aligned with industry best practices.
3. Deliver appropriate training programs externally to stakeholders, ensuring that external partners or collaborators are trained according to the organization’s standards and compliance requirements.
4. Organize, deliver, and evaluate in-house training sessions both in-person and virtually, covering care standards, policies, procedures, and best practices.
5. Arrange and provide bespoke training updates for all staff, ensuring that ongoing training needs are met, especially when regulatory or organizational changes occur.
6. Support staff in accessing training from local funding sources ensuring they can take advantage of free or subsidized training opportunities.

Compliance and Documentation:

1. Ensure all training aligns with the regulations set out by the Care Quality Commission (CQC) and other governing bodies, including OFSTED for children’s services.
2. Advise Senior Management of any changes to the training we provide, particularly those required to meet evolving legislative or regulatory requirements.
3. Maintain accurate training records for all staff, including attendance, certifications, and progress, using appropriate systems or databases.
4. Ensure that all staff maintain up-to-date mandatory training and certifications, alerting managers when staff are due for renewals. Participate in general management and administration of the organisation.

Evaluation and Feedback:

1. Regularly assess the effectiveness of training programs by gathering feedback from staff and making improvements as necessary.
2. Analyse training outcomes and report to senior management on progress, issues, and future training needs.

Collaboration and Communication:

1. Liaise with managers, supervisors, and care teams to ensure training aligns with the operational needs of the services.
2. Serve as the primary point of contact for all training-related queries and ensure clear communication regarding training schedules and content.

Health and Safety Training:

1. Ensure staff are trained in health and safety protocols, infection control, fire safety, and risk management, particularly for vulnerable groups like elderly residents and children.
2. Stay updated on the latest health and safety legislation and integrate new standards into the training programs.

How to Apply:
Interested candidates should submit their CV and a cover letter to info@holywell.care