Vacancy Details

We are currently looking for enthusiastic, customer focused Patient Advisors to join our friendly team working on reception and in our phone room. This is a vital role and requires strong customer service skills. Previous NHS experience is not necessary, but you should have a real interest in being part of team working to improve patient outcomes.

We are happy to consider applications for full (37.5 hours per week) or part time hours. As a Patient Advisor you will work flexibly between 7.30am – 8pm, Monday to Friday. Depending on your preference, we can provide a fixed working pattern, or we can offer floating shifts which change on a 2-week rota.

We operate out of 5 sites across Morecambe and as a Patient Advisor whilst you will have one site identified as your main site, you may be asked to work in any of these. You will also be rota’d to work some of your shifts in the phone room at West End.

If you have a particular interest and experience in a call centre, it may be possible to just work in the phone room. You should register this in your application.

We are keen to hear from you if you enjoy providing outstanding customer service and have excellent communication and IT skills. We are looking for a flexible approach and good teamwork.

We offer an excellent in-depth training plan over several weeks. As a Patient Advisor we can offer training opportunities such as medical terminology courses and NVQ’s.